According to reports, the Fumart brand robot vacuum cleaner, known as smart cleaning, is convenient and fast, but consumers fail within a few days after purchase. And it took a month to return to the factory for repair, and the battery could not be recharged. The customer service staff is justified and it is normal to say that the electronic product is faulty.
This is inevitably confusing: how do the so-called smart home appliances seem to be "smart" at all?
With the rapid development of science and technology, our lives have changed a lot. In particular, the concept of "intelligence" has appeared more and more frequently in the promotion of various products, such as smart phones, smart TVs, smart cars, smart homes, and so on. These products are all called intelligent operation, making life easier and more labor-saving, but the real experience of consumers is not entirely.
A recent product called the Intelligent Robot Sweeper is selling very hot online. The so-called robot sweeper is a small vacuum cleaner. The appearance is a disc with a diameter of several tens of centimeters. The bottom has a runner that can move back and forth. After charging, it can clean the room by itself.
Due to its small size and ease of use, there are many consumers interested in it. Mr. Gong is one of them. Our program received a call from Mr. Gong, saying that he bought a Fumat brand robot sweeper online. However, when he bought it, he expected a lot, but he was disappointed.
This kind of robot sweeper, don't look small, but the price is not cheap, such a product is basically priced at thousands or even tens of thousands of dollars. Due to the promotion activities, a model of E-008 is the original price of more than 5,000 yuan for the Fumat brand sweeper. After discounting, it only sells more than 1,000 yuan. Mr. Gong, who has been waiting for a long time, has shot. This product on the web page says that it has a variety of cleaning modes to handle a variety of homes. However, after Mr. Gong bought it for a few days, the robotic sweeper began to rotate in place, moving back and forth only in the area of ​​1 square meter, and did not see any intelligent shadow.
After such a problem, Mr. Gong contacted the customer service staff. The three-package range of this sweeper is one year warranty for the whole machine, and the whole machine is replaced within 7 days for lifetime maintenance. Since the purchase has passed 7 days, the customer service finally asked him to send the machine back to the factory for repair. This repair waited for more than a month, and when Mr. Gong got the sweeper again, new problems appeared again.
Reporter: Are you buying it on Tmall?
Mr. Gong: Yes, it is Tmall.
Reporter: Is Fommat of Tmall, is it equal to the flagship store?
Mr. Gong: Right.
Reporter: Is it its outlet?
Mr. Gong: Right.
Reporter: Then how do you communicate?
Mr. Gong: It was my wife who communicated with it. I just asked him to change it. It didn’t seem to be more than a few days to buy it. Finally, this machine was returned to the factory for maintenance. The cycle is indeed long. We urged it several times. He always Said to deal with, then probably after a month or two months, after the machine came back, and then used a few times, found that the battery does not charge, can not be charged, originally wanted to retreat, and later considered the front It took too long to return to the factory.
Just after the machine, the battery could not be recharged, which made Mr. Gong very angry. He found the page of the Fumaite online shop online, and found that the purchase evaluation was almost all praise. At that time, he also read these praises before deciding to buy it, but now this is not the case. Mr. Gong decided to add an evaluation and write about the real feelings after purchasing the product, so that more people can buy it with caution. However, the process of writing this evaluation has once again upgraded Mr. Gong.
Mr. Gong: That is when I commented on Taobao, I wrote about this ins and outs. I also mentioned that the quality of this robot is relatively poor. After the submission, the page reminds me that I can’t access it. The key makes me more annoyed. Like you buy this thing, you objectively evaluate it, it shields my negative evaluation, this I don't know whether it is Taobao's behavior or the behavior of Fumat's official website. After Tmall comment, I will submit it. Then the result came out with a refreshed interface saying that I visited this interface, then I went to the website of Fomat Tmall and checked my comments. I don't have this comment record.
After the annoying robot sweeper bought it home, it was broken again and again. It took a long time to return to and repaired, which made Mr. Gong lose further confidence. Then he contacted our program.
What he thinks is more confusing is that the quality of this product has obvious problems, but the other party only promises a lifetime warranty, but the frequent maintenance process allows consumers to increase the time cost, and more than 1,000 yuan to buy home has become a display. Moreover, when the product is advertised, it claims that the battery has a long battery life, but in actual use, it will take up to half an hour after each charge.
Mr. Gong: If there is such a suitable way, I hope that I can pursue it, because the quality of the thing itself is problematic. There is still a problem. Its battery may also have problems. Originally, the online promotion was more than 100 minutes, about two. It can sweep the floor in an hour, but in the actual sweeping process, it may only be half an hour, and it will be out of power.
Reporter: Did you explain that the first time the fault occurred in your robot was in place? What caused this? Didn't it explain?
Mr. Gong: This is not explained. I don’t think they will explain this. Because of their own problems, they may fix them technically. They will not explain so much to consumers. He will only do it in the end.
Reporter: Finally, right?
Mr. Gong: Yes, finally, give us that machine. Yes, when we started using it, it can be used. It includes sweeping the floor. It’s not like we used to be in the same place. It’s swept along the wall and we return it to us for the second time. In the future, it is ok to use it a few times at the beginning. As a result, it takes about two or three times to recharge and it will not charge.
Mr. Gong himself is engaged in electronic work. He also has certain professional knowledge about this kind of electrical products. After the robot sweeper failed twice, he did not return to the factory for repair, but opened the appearance of the product himself.
To his surprise, he found that the so-called two-wheeled turbine motor, the sweeper with super suction, used only some very low-grade parts, and the quality of the motor was very poor. He believes that manufacturers are suspected of false propaganda during the promotion, and the product itself has design flaws. The so-called intelligent robot sweeper is simply not smart.
Mr. Gong: The original price is more than 5,000, and the discount is more than 1,000. So I think it is definitely not worth the original price of more than 5,000. I think the price is more than a thousand dollars. The key is that the quality is too bad, if I know I will not buy this kind of quality. I think it's a problem with their software design. Maybe they have some flaws in software design. The smart robots are not smart enough. They often get messy. I don't know if propaganda uses foreign things, but from I didn't use any imported technology when I disassembled the machine. All the parts made by the equipment were made in China, and the quality was relatively low. Especially the motor I looked at the quality is not good.
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