Users, for a company, are a source of word of mouth and an incentive for product update iterations. Especially for high-tech industries such as VR, it is particularly necessary to interact with users to promote product innovation. Hypereal, the leader of the domestic VR industry, has recently demonstrated how to put “emphasizing user experience†to the extreme – CEO Huang Chaiming personally led the team and Shi Jiazhuang took the flight to solve problems for users. What's the story of the legendary Million Bet and CEO Bakutou?
The cause of the incident was that a Shijiazhuang user reflected in Hypereal's QQ group. He could not use Pano to run games on HypereAL clients, but he could run games on SteamVR platform smoothly. Users expressed that they are VR professional developers, have their own views on specific technical issues, and set a million bets with the CEO, if you can run HypereAL client, give 1 million, if not, then ask the CEO Heads. CEO Huang Chai Ming immediately expressed willingness to personally go to the commissioning equipment and immediately purchased the next flight to Shijiazhuang. This kind of sincerity and efficiency have surprised many users in the QQ group.
The next day, Chai Ming promised to fulfill his promise and personally led software and hardware engineers to the user's home. He answered all kinds of technical questions one by one. After several tests, the final staff found that Hypereal's Space-time Image Reconstruction function is incompatible with the user's hardware. This function is set to optimize the user experience, but it is incompatible with some settings of SteamVR. So it will not start when running Steam VR games. This function is enabled by default when running Hypereal games. Due to the compatibility with the user's hardware, some games cannot run.
After the problem was solved, the user also took a picture with Chai Ming and expressed his appreciation to the CEO for handling the problem. Chai Ming also stated that the user's computer configuration was very special. In the near future, specific documents will be given to summarize the incident. Late at night, Hypereal and his team took a rainy flight back to Shanghai to welcome a new week's work.
The CEO of Hypereal demonstrated how to make a good user experience with practical actions. The so-called millions of bets and gimmicks were finally solved. As the CEO of the company, there are a lot of matters that need to be dealt with, but Huang Chai Ming is passionate about interacting with users. Every day at 12 o'clock in the evening, I leave the company and sleep for 4-5 hours. At 2 am, I am still active in the user group to answer questions patiently. For him, it is normal. Collect personal feedback from the frontline personally, treat each consumer seriously, and provide solutions in a timely manner. Let Huang Chai Ming and Hypereal gain a lot of loyal followers.
The hard work and diligence of CEO Huang Chai Ming also won a lot of honors for himself. In April last year, Huang was selected by Forbes Asia as one of the 30 young talents under the age of 30. In July this year, it also listed Forbes China under 30 elite list. The authoritative magazine's affirmation gave this 85th CEO a new impetus.
"My goal is to make the best possible product at all costs." Huang Chai Ming said in an interview. Entrepreneurship is hard, but it is cool. With its enthusiasm for “beyond reality†and the spirit of such extremes, Hypereal, the new VR brand, has gone all the way from the summer of 2015 to the present. After all, what else can be done to a CEO who is willing to make a flight and who has personally commissioned a device for a user who has traveled thousands of miles away?
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